TELS+ Consulting

Moving Maintenance Forward

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Program Owner

Increase service spend & platform adoption; diversify customer base

TELS+ provides best practice and technical expertise on strategy

execution for facility maintenance; increasing efficiency, efficacy

and improving spend management benefiting owners & operators.

Applied a SaaS based customer journey to an ABM business model.

Produced AI-based data insights to inform decisions & measure results.

Leveraged TELS Platform and digital marketing to scale execution,

lowering cost-to-serve.

39 corporations (1,052 purchasing) locations under contract in 18 months

92% retention rate | 97% increase in monthly requests after 6 months

Emergency Power

Generator Projects, Done Right.

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Program Owner

Develop Senior Living service offering; onboard national provider

Maintaining power during an emergency is paramount to sheltering

seniors safely in place; generator engineering and installation is a

complex, multi-year project for senior living homes to self-manage.

Rebuilt sales and fulfillment model to enhance value creation.

Created differentiated value integrating Projects with TELS Platform.

Enhanced existing business model to improve profitability.

Launched 3 services (Engineering, Procurement & Installation) year 1.

Increased win-rate by 566 bps | Improved margin by 1,073 bps

Fire Protection

Mitigating Risk | Managing Cost

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Program Owner

Develop Senior Living service offering; onboard national provider

Fire Protection codes have been the #1 most common Life Safety

citations for 10+ years. While regulations are clear, enforcement relies

on surveyor interpretation. Using data and service expertise we identify

risk and provide corrective action to save providers time & money.

Aligned portfolio to market; defined use-case specific to Skilled Nursing.

Enhanced value by integrating tests & inspections with TELS Platform.

Delivered a business model designed to improve contribution margin.

Signed top 5 Senior Living corporations within 3 years

92% retention rate | 13% market share 5 years post launch

Water Management

Protecting Seniors From Legionella

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Program Owner

Develop Senior Living service offering; onboard national provider

Prior to COVID-19 legionalla was one of the fastest growing and

most deadly diseases impacted Senior living facilites. Contracting

with TELS mitigated risk, improved compliance & enhanced care.

Services included plan management, ongoing testing & remediation.

Refined sales and fulfillment model to enhance lead gen & contracting.

Created differentiated value integrating to Tasks in TELS Platform.

Enhanced existing business model to improve profitability.

26% CAGR on purchasing locations (contracts) over first 5 years

12% CAGR on revenue per order | Improved margin rate by 632 bps

Indoor Air Quality

Whole Building Health

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GtM Strategy Manager

Defined strategy, lead execution on launch, annual strategy & events

Right time, right place. Designed to reduce pathogens & odors from

airways, this solution launched in January of 2020. As it became clear

COVID-19 was airborne, we worked with trade organizations and

state representatives to link funding with life-saving equipment.

Scoped and lead national, state & grant specific GtM strategies.

Developed a customer promotion toolkit; enhancing marketability.

Facilitated development of whitepapers, testimonials & webinars.

Delivered over $15M in grant funding opportunity linked to COVID-19

Project installations at over 1,500 locations

Med Waste Management

Increase Safety & Decrease Costs, Onsite

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GtM Strategy Manager; Program Guide

Launch new tech startup; define GtM strategy

We incubate new tech at our Innovation & Technology Center (ITC);

led project to identify which business offered the appropriate model.

Drove GtM strategy to enhance value, identify audience and align use

with demand. Delivered a SAAS/ABM funnel to land & expand contracts.

Facilitated VOC gathering and market positioning; defined value.

Integrated sales across business units & digital marketing re: lead gen.

Refined audience, strategy as we discovered our market along the way.

13% CAGR on purchasing locations (contracts) in first 3 years

91% retention rate | launched 2 add-on services within first 3 years

The Luxury Treehouse

Plan to Inspire

Journeyman

Dream bigger, execute better.

My dad built a treehouse when I was a boy; alas it was not made to last.

My boys & I dreamt of an escape, floating above the bustling bees and

lighting bugs flittering amongst the prairie flowers below. A place for us.

Having never framed prior, I had a lot to learn. Network. Apply. Debrief.

Strategized on designs with engineers & arborists to pass city inspection.

Planned, procured and executed with the help of two young boys, only.

Sanctuary! Space to play, work or simply be with the moon & the stars.

Honestly you figure it out along the way; mistake by mistake. That’s life!

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The Ice Age Trail

Plan to Journey

Journeyman

Get lost, yet find myself along the way.

My first born was three with second on the way. I longed for adventure.

An 1,100 mile trail traces the furthest advances of the last Ice Age exists;

with 157 miles uninterrupted just out my backdoor...how far would I go?

Envisioned a solo expedition; mitigating risk with contingency planning.

Built a performance baseline; trekked 15 miles nightly to exceed expectation.

Aligned my mind, spirit & body to continue to place one foot, then the next.

Completed 63 miles in 2.5 days | 2 nights alone; finished all 157 the next year.

Gained perspective, specifically the value of the journey over results.

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Empower ​Business ​Models

via

Value

Creation

Life Is The Journey; The Journey Is Life

Let’s Get Started.

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